Introduction to Land Based Gaming

The role of non-gaming personnel in land based casinos is many times overlooked while management focuses on money-making activities. This one-day course aims at sharing with participant the basic functions of a casino, the reasons why things work as they do, how procedures and processes need to be respected for the common benefit of all, what makes casino patrons tick and how best to provide them with the service they deserve.


Course dates:

8th November 2019

Location: London



The course typically costs €995.

Course Benefits

  • Provides understanding of the basic functions of a casino
  • Explains why procedures and processes need to be respected
  • Shares the introduction to casinos, the casino customer, and the casino procedures


Online Gaming Masterclass
What sets gaming apart from other hospitality disciplines?
Online Gaming Masterclass
The general working order of a casino
Online Gaming Masterclass
The role of casino surveillance
Online Gaming Masterclass
Different player segments and their habits